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Bookings and Payments

No quotation issued and/or accepted, or booking made shall be binding on Kruger Specials unless and until a final invoice has been issued, full payment has been received as set out above, and Kruger Specials has confirmed the necessary in writing to complete the transaction.

Upon booking, a non-refundable deposit of 50% of the package/tour cost is immediately payable to Kruger Specials. Final payment is due no later than four weeks prior to departure. Full payment is due immediately for all bookings made less than four weeks prior to departure. Full documentation can only be released upon receipt of final payment.

All Paymentsare required by Electronic Funds Transfer (bank transfer or EFT).

Kruger Specials will only accept credit card payments by Mastercard & Visa credit cards. If payment is made by credit card, a 2,5% administration fee will be applicable on the total amount due/per debit. If payment is made by an international money transfer, a R450.00 administration fee will be levied per payment made.

Cancellation Fees

The following fees will be charged for cancellation:

Upon making a reservation – 50% of the tour price
Four weeks prior to departure – 100% of the tour price
Cancellation and curtailment insurance is available through your travel agent

Quotations

Kruger Specials has a variety of lodges on their portfolio and the database are kept updated on a regular basis. Please use the page scroll functions on the website to help narrow down the lodges that you are interested in.

Amendment and Administration Fees

Where any alteration or amendment is made to a confirmed booking, an administration fee of R250.00 shall be levied to make the required changes to the booking. All costs, including cancellation fees incurred as a result thereof, shall be for the client’s account.

Changes to Travel Dates

Kruger Specials services allows for clients to be able to change their travel dates once (assuming the property can accommodate the change). Should you need to change dates for a second time, a date change fee of R250.00 will apply.

Prices

Kruger Specials will do their utmost to honour prices quoted and published. However, where increases are as a result of currency fluctuations, airfare increases, hoteliers’ increases, taxes and other factors beyond our control do arise, surcharges will be made to cover such increases. It is essential that the client checks that there have been no changes in price, prior to making final payment.Any prices quoted on by Kruger Specials shall not be binding on it unless and until a final invoice is issued, on which payment must be made.

Price Guarantee

Upon receipt of final payment, further to it having issued a final invoice, Kruger Specials will guarantee the price of land arrangements, including accommodation and road transfers (if required). Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Kruger Specials. Should any unavoidable price increases or additional charges be effected by the airlines, principal or third parties, Kruger Specials shall be entitled to recover such costs from the client on invoice to this effect.

Liability

The client/passenger accepts any and all risks associated with his or her intended excursion/travel plans to the venue in question, and whilst at such venue as a guest of the principal.

As agent Kruger Specials acts only as booking agent for the principals and accordingly accepts no liability for any loss or damage which any client or passenger may suffer, as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, medical care, accommodation, facilities, package features or otherwise. For damages – neither Kruger Specials, nor any person acting for, through or on behalf of Kruger Specials, shall be liable for any loss, damages, accidents, delay, death or inconvenience to any person or his or her luggage or other property, howsoever caused or which may arise as a result of the negligence or any act or omission on the part of Kruger Specials or its principals.

Kruger Specials does not warrant the accuracy or completeness of information posted on its website, in respect of any principal’s or third party’s offering, and accepts no liability in this regard. It is the client’s responsibility to confirm any package inclusions or restrictions as per the final documentation presented by Kruger Specials once final payment has been made.

Travel Documents and Visas

All travel documents, visas, package inclusions and exclusions and all contact details are the client’s responsibility and must be checked by the client prior to departure to ensure accuracy and validity. It is the responsibility of the client to contact the principal in regard to collections/transfers to and from any venue, and Kruger Specials will not be liable for any delays, late pick up or drop off. The client shall be responsible for all costs, should visas or travel documentation not be accepted. Travel documentation includes: passports, vouchers and airline tickets.

Insurance and Health Requirements

The client warrants that he/she will take out adequate medical and travel insurance for his/her travel arranged through Kruger Specials and will receive all vaccinations and inoculations as may be required.

Amendments by the Client

No waivers, indulgence or amendment hereto shall be binding on Kruger Specials, unless reduced to writing and signed on behalf of Kruger Specials by one of its authorised members.The clients’ tickets in use by the airline, or by other carriers concerned when issued, shall constitute the sole contract between the airline and the purchaser of such tickets and/or passengers. Where independent charter companies are contracted, they shall be solely responsible for all flying safety and insurance requirements.

Unscheduled Extensions/Breakaways

All expenses (hotel accommodation, cancellation fees etc.) in relation to unscheduled extensions caused by flight delays, bad weather, strikes or any other cause which is beyond the control of Kruger Specials, will be for the client’s account. Extra expenses incurred as a result of a breakaway shall be for the client’s account, and unused services will not be refunded.

Disputes

The client consents to the jurisdiction of the Magistrate’s Court where any legal dispute arises, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. Kruger Specials shall be entitled to proceed to the High Court for any urgent or other relief as it may deem necessary.

Safety

The safety of our clients is of paramount importance. The Tourism Industry has put together strict health and safety protocols for all hotels and lodges to implement for the safety of their staff and guests. This process has been coordinated by TBCSA (The Tourism Business Council of South Africa).

For local clients living in South Africa, we would like to request that you help preserve the Tourism Industry by postponing any booking affected by the pandemic. In the event that a postponement is absolutely impossible, we would have to contact the property on your behalf to enquire what the respective terms and conditions are applicable to your booking. Where a property is able to offer a refund on your booking, Kruger Specials will do our best to assist you with this refund process.

Kruger Specials acts as a booking agent for the principals and accordingly accepts no liability for any loss, illness, inconvenience, death or damage to any person caused, which may arise as a result of staying at a lodge, property or other service booked on your behalf by Kruger Specials. Kruger Specials accepts no responsibility for any Covid-19 related losses, damages, illnesses or deaths.

Cancellation Fees

Our service is utilised at the time of making a booking and during the booking process. Our intellectual property is used when providing our clients access to a detailed, user-friendly website, including our specially negotiated discounted rates. Kruger Specials provides suggestions, and advice on the most suitable options for your needs and requirements. In addition, Kruger Specials manages availability with the property on your behalf, the booking process in-between and the necessary finance process to secure your booking. This personalised service takes time and resources for which Kruger Specials has a small service fee.Given that these services have already been utilised, Kruger Specials will apply a 10% processing fee for cancelled bookings.

POPIA

When requesting a quotation from Kruger Specials, you give your consent for your email address, and your travel partners email address/es, to be added to the Kruger Specials database to receive our specials mailers.

Kruger Specials is committed to managing and protecting your information in accordance with the POPI Act and will only use your email address for this purpose. Personal details will only be used for the booking process in line with all POPI requirements.

Terms of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between you and Kruger Specials in relation to this website. The terms Company or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material may include, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of the Republic of South Africa.

Privacy Policy

The owners of this site adhere to a strict privacy policy for the protection of our users. We guarantee that personal information provided by the user will be employed solely for the purpose of providing any service that the user has requested. We guarantee that no user data, personal or otherwise, will ever be passed to external agencies or third parties for any reason unless required by law. Please note that this site advertises on third party sites through Google AdWords, and Google may use cookies to serve ads based on your visit to this site. Google will use data from its signed-in users together with Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to Google Analytics data. You may opt out of seeing ads for this site by visiting the Google advertising opt-out page.

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